Legacy Platform Information

Trustico® has developed a modern, streamlined platform that provides customers with a faster and more convenient experience when purchasing and managing SSL Certificates. The regular platform is the standard destination for all new and returning customers who need to place orders, purchase additional SSL Certificates, or access their account information. All essential tools and resources, including the tracking system for managing SSL Certificates after purchase, are accessible directly through the Trustico® website.

Why the Regular Platform is the Better Choice

The regular Trustico® platform has been designed from the ground up to offer a superior experience compared to the legacy system. Customers benefit from a modern interface, improved performance, and direct access to all the tools needed to manage their SSL Certificates efficiently. The tracking system, which has always been the proper method for managing an SSL Certificate after an order has been placed, is fully integrated and accessible through the Trustico® website regardless of which system was originally used to place the order. Learn About Our Tracking System 🔗

The legacy platform offered only basic, outdated options for SSL Certificate management. In contrast, the regular platform provides a complete and current set of features that reflect the way Trustico® operates today. Customers who transition to the regular platform will find that every aspect of the SSL Certificate lifecycle, from purchasing to validation to renewal, is handled more efficiently.

How the Regular Platform Works

Using the regular platform is straightforward. Customers simply visit their Trustico® account via the regular platform whenever they need to take action on their SSL Certificates. This includes placing new orders, purchasing additional SSL Certificates, initiating renewals, and accessing account-related information.

Once an order has been placed through the regular platform, the tracking system becomes the central hub for managing that SSL Certificate. The tracking system allows customers to monitor the status of their order, complete validation requirements, download their issued SSL Certificate, and perform reissuance if needed. All links to the tracking system and other management tools are located directly on the Trustico® website, making it easy to find the resources needed at every stage of the SSL Certificate lifecycle. Discover The Validation Procedure 🔗

Understanding Data and Order History

Customers should be aware that data is not transferred from the legacy platform to the regular platform. This is because each order has always been regarded as a new order, regardless of whether it was a renewal of an existing SSL Certificate or an entirely new purchase. This approach ensures that every SSL Certificate order receives its own dedicated processing, validation, and management within the system it was placed in.

There is no need to worry about losing access to important information. Any data associated with orders placed through the legacy platform remains viewable within that system. However, for all new activity, including new purchases, renewals, and ongoing SSL Certificate management, the regular platform is the correct destination.

Transferring Your Prepaid Credit Balance

Customers who hold a Trustico® prepaid credit balance on the legacy platform can have that balance transferred to the regular platform at any time. This transfer is available upon request, ensuring that existing credit is not lost and can be applied toward future SSL Certificate purchases on the modern system. Explore Trustico® Prepaid Credit 🔗

What the Legacy Platform Should Be Used For

The legacy platform should only be used for viewing old data related to orders that were originally placed through that system. It is not the appropriate platform for placing new orders, managing current SSL Certificates, or accessing updated tools and features. All active SSL Certificate management should take place through the regular platform and the tracking system available on the Trustico® website.

Managing Your SSL Certificates After Purchase

After placing an order through the regular platform, the tracking system is the proper tool for managing your SSL Certificate throughout its entire validity period. The tracking system has always been the intended method for post-purchase management, regardless of which platform was used to place the original order. Through the tracking system, customers can complete domain validation, change validation methods, resend approval e-mails, download issued SSL Certificates, and initiate reissuance when necessary. Learn About SSL Certificate Reissuance 🔗

Trustico® also provides monitoring services that help customers stay informed about their SSL Certificate status, including expiration alerts and renewal reminders. These services are available through the regular platform and ensure that customers never experience unexpected downtime due to an expired SSL Certificate. Explore SSL Certificate Monitoring 🔗

Getting Started with the Regular Platform

Getting started with the regular platform is simple and requires no special steps. Customers do not need to create an account before placing an order. Simply visit the Trustico® website at www.trustico.com or any of the regional Trustico® websites and place an order. If no account exists, one will be created automatically during the ordering process. The regular platform supports all SSL Certificate types offered by Trustico® including Domain Validation (DV), Organization Validation (OV), and Extended Validation (EV) SSL Certificates, as well as Wildcard and Multi-Domain options. Explore Domain Validation (DV) SSL Certificates 🔗

For customers who already have an account, it is best to log in before placing new orders. Logging in ensures that any special pricing that has been applied to the account is automatically reflected at checkout. However, even if a customer does not log in before placing an order, the order will still be matched and added to the correct account based on the e-mail address used during the purchase. This means customers will never lose track of their orders, and all SSL Certificates will appear in the appropriate account regardless of whether the customer was logged in at the time of purchase.

Information for Partners

Partners who wish to receive special discounted pricing must have an account on the regular platform. Partners should sign up through the Trustico® partner registration page so that any negotiated or legacy pricing arrangements can be applied to their account. Once registered, partners automatically receive the discounted pricing structure on all eligible SSL Certificate purchases without needing to apply any additional codes or make special requests. Learn About The Trustico® Partner Programme 🔗

All support resources, including Frequently Asked Questions (FAQ) and contact information, are accessible through the Trustico® website. Customers who need assistance with the transition or have questions about their account are encouraged to consult the available support materials for guidance. Find Out More About Trustico® Support Resources 🔗