Trustico® Partner Cancelation

Account refunds for partners are typically not possible due to the discounted pricing structure that is applied across the entire account.

Our valued partners receive exclusive discounts on our products and services, which are calculated based on the overall usage and commitment of the account. Since these discounts are applied uniformly across all purchases, it's not possible to refund individual transactions or products without disrupting the overall pricing agreement.

Additionally, our system is designed to provide the best possible value to our partners by spreading the discounts across the entire account, making it challenging to isolate and refund specific transactions.

We understand that this may not be ideal in every situation, but we're committed to working with partners to find alternative solutions that meet their needs and ensure the continued satisfaction with our partnership. We also offer traditional ordering accounts that don't require commitment, though these generally aren't as competitive as our partner account pricing structures.

Fees

If we agree to consider a partner refund request and subsequently approve that request, the account balance will be recalculated. We will conduct a thorough assessment of various fees associated with the partner account. This includes, but is not limited to, bank fees, currency conversion fees, administrative fees and merchant service charges.

These fees will be carefully calculated and deducted from any applicable account balance prior to a refund being processed. These fees are non-negotiable and are necessary to cover actual costs relating to the partnership.

Recalculation

If a refund request is approved, all previous orders will be recalculated to reflect our usual retail pricing structure. This means that discounted prices or promotional rates that were applied to the account shall be removed or adjusted. The original retail price will be applied to all previous orders. Generally, all transactions within the prior twelve-month period will be recalculated. Additionally, administrative fees that have been credited in good faith will be reversed.

This recalculation is necessary to ensure that our pricing structure remains fair and consistent for all customers. If the partnership agreement did not exist the pricing structure would not have been applicable, therefore, the total amount of any refund is adjusted to reflect our retail price at the time the order was placed.

We want to emphasize that this recalculation is a standard part of our partner refund process and is not negotiable.

Account Closure

In the event a refund request is approved, the partner account will become inactive. As per our Terms & Conditions 🔗 we reserve the right to acquire (and contact via any means) any affected customer, this ensures the benefit of continued use of any product or service.

Next Steps

To continue with this process, please complete the form below. Your request will be processed as soon as possible.

After you have submitted the form, we will review the information provided and respond to you shortly regarding the status of your request.