What Your SSL Certificate Purchase Covers

A Trustico® SSL Certificate purchase gives you a license to obtain SSL Certificates for a validated domain. For the duration of that license you may issue, and reissue, SSL Certificates for the domain as often as you need, provided the validation requirements are met at the time of each issuance.

What the license does not include is the installation, configuration, or operation of the SSL Certificate on your own systems. That part is your responsibility. This page sets out where our service ends and yours begins, so that expectations are clear from the start.

What You Purchase

An SSL Certificate purchase is a license tied to a specific domain. While the license is active, you are entitled to issue SSL Certificates for that domain and to reissue them whenever you need to, with no limit on the number of times.

That entitlement depends on validation. The validation requirements must be met at the initial issuance and again at each reissue, and completing them is your obligation. Where validation is not current, the SSL Certificate cannot be issued until you complete it again. Learn About Reissuing Your SSL Certificate 🔗

What Trustico® Provides

Trustico® provides the license and the service that surrounds it. We assist you with account, validation, and billing matters throughout the license period, and we provide information about the products we offer.

We also publish guidance and educational content on our website, and we are happy to answer specific questions where we have an answer we can give. This assistance is offered as a courtesy, during business hours, and is focused on your relationship with us rather than the operation of your own systems.

What Remains Your Responsibility

Installing, configuring, and operating your SSL Certificate is your responsibility. How an SSL Certificate is installed, and how a particular server, application, or device expects to receive and use it, depends entirely on the software and hardware you have chosen, which is outside our control.

Operating a secure service online means taking responsibility for the systems you run. If you are not sure how your own software or hardware is meant to use an SSL Certificate, the vendor of that product is the right source of help, because they understand how their product works and we are not party to it.

A simple comparison is buying fuel. The supplier provides the fuel, but is not responsible for how or where you use it, and cannot tell you how your own vehicle or equipment is meant to be filled. An SSL Certificate is much the same. We supply it, and how you put it to work is yours to manage.

Where to Get Help with Installation and Use

If you need help installing or using your SSL Certificate, several resources are available to you at no cost. Our website includes step-by-step installation guidance that covers many common environments. Learn About Installing an SSL Certificate 🔗

We also maintain answers to the questions we are asked most often, which resolve many situations without the need to contact anyone. Find Out More About Common Technical Questions 🔗

For anything specific to your own setup, your software or hardware vendor, their official documentation, and their community forums are best placed to assist. A wide range of online resources, and modern artificial intelligence (AI) tools, can also help you work through installation and configuration.

If you would rather not handle the installation yourself, a paid service is available for eligible products, where our team completes the installation on your behalf. Explore Premium Installation 🔗

Our Role and Yours

We will always help where we have an answer to give, and we are glad to assist with your license, your validation, your billing, and the products we provide. Where a question concerns software or hardware we did not supply, we are not able to provide real-time technical support for it.

This is not a matter of unwillingness. Your servers and software are yours to operate, with the obligations that come with running them, and the people who built that software or hardware are the ones able to support it properly. Keeping your SSL Certificate working from day to day sits with you.